1.1. This document constitutes a public offer (hereinafter referred to as the "Offer") issued by Individual Entrepreneur Vitalii Ievpak (hereinafter referred to as the "Contractor") to any individual (hereinafter referred to as the "Customer") who accepts the terms outlined herein for the provision of services through the website located at daisy.travel (hereinafter referred to as the "Website").

1.2. In accordance with applicable legislation, this Offer is a public agreement addressed to an unspecified group of persons, offering to conclude a contract for the provision of services under the conditions specified herein.

1.3. Acceptance of this Offer by the Customer is deemed to occur upon completion of the booking process and payment for the services on the Website, which signifies the Customer’s full and unconditional agreement to the terms of this Offer.

1.4. The Contractor reserves the right to amend the terms of this Offer at any time. Amendments shall take effect immediately upon their publication on the Website. Continued use of the Website by the Customer following such changes constitutes acceptance of the revised terms.

2.1. The Contractor undertakes to provide the Customer with intermediary services facilitating the search, booking, and purchase of tickets or vouchers for excursions, tours, and other leisure activities (hereinafter referred to as "Events") organized by third parties (hereinafter referred to as "Partners").

2.2. The Contractor acts solely as an intermediary between the Customer and the Partners and does not organize or conduct the Events directly. Detailed information about the Events, including descriptions, schedules, and conditions, is provided by the Partners and displayed on the Website.

3.1. The Contractor shall:

Provide access to the Website for the Customer to search and book Events;

Facilitate the booking and payment process for the selected Events;

Issue a ticket or voucher to the Customer upon successful payment, serving as confirmation of the booking;

Provide the Customer with necessary information about the booked Events as received from the Partners.

3.2. The Contractor is not obliged to:

Ensure the execution or quality of the Events, as these are the responsibility of the Partners;

Verify the accuracy or completeness of information provided by the Partners regarding the Events.

3.3. The Customer shall:

Provide accurate and complete personal information required for booking and payment;

Make payment for the selected Events in full and in accordance with the terms specified on the Website;
Familiarize themselves with and comply with the conditions and rules established by the Partners for participation in the Events;

Present the ticket or voucher to the Partner organizing the Event, if required.

3.4. The Customer is entitled to:

Receive the intermediary services described in this Offer;

Obtain information about the Events as provided on the Website or through the Contractor’s support services.

4.1. The Customer selects and books Events through the Website by completing the designated booking form and submitting payment as instructed.

4.2. Payments are processed in the currency specified on the Website using the payment methods available at the time of booking. The total cost, including any applicable fees or taxes, shall be disclosed to the Customer prior to payment confirmation.

4.3. Upon successful payment, the Contractor shall deliver a ticket or voucher to the Customer via email or through their personal account on the Website. This document confirms the booking and must be retained by the Customer for presentation to the Partner, if necessary.

4.4. The Contractor shall not be liable for technical issues related to payment processing that are beyond its control, including delays or failures caused by payment systems or banks.

5.1. Cancellation of a booking and issuance of refunds shall be subject to the policies established by the Partners organizing the Events. These policies are communicated to the Customer during the booking process or upon request.

5.2. The Contractor shall process refund requests in accordance with the Partner’s cancellation policy, provided such requests are submitted by the Customer through the Website or the Contractor’s support channels as instructed.

5.3. The Contractor shall not be responsible for any refusal by a Partner to issue a refund or for losses incurred by the Customer due to cancellation, unless the cancellation results directly from the Contractor’s actions.

6.1. The Contractor shall not be liable for any damages, losses, or inconveniences arising from the Customer’s participation in Events, including but not limited to cancellations, delays, or dissatisfaction with the Event’s quality, as these are the responsibility of the Partners.

6.2. The Contractor shall not be responsible for the accuracy, reliability, or completeness of information provided by Partners regarding the Events.

6.3. The Customer assumes full responsibility for assessing their physical and legal capacity to participate in the Events and for any risks associated therewith.

6.4. The Contractor’s liability is limited to the provision of intermediary services and shall not extend beyond the amount paid by the Customer for such services.

7.1. All materials on the Website, including text, images, logos, and software, are the property of Individual Entrepreneur Vitalii Ievpak or its licensors and are protected under intellectual property laws.

7.2. The Customer is prohibited from copying, distributing, or otherwise using the Website’s content without prior written permission from the Contractor.

8.1. The Contractor shall not be liable for failure to perform its obligations under this Offer due to circumstances beyond its reasonable control, including but not limited to natural disasters, wars, strikes, or governmental restrictions.

9.1. This Offer shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Individual Entrepreneur Vitalii Ievpak is registered.

9.2. Any disputes arising from this Offer shall be resolved through negotiation between the parties. If negotiations fail, disputes shall be submitted to the competent courts of the Contractor’s jurisdiction.

9.3. Should any provision of this Offer be deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.4. This Offer constitutes the entire agreement between the Contractor and the Customer regarding the provision of services through the Website and supersedes any prior agreements or understandings.